Deep dive

Rewards

How to design a reward strategy that strengthens your Cultural DNA

Reward is one of the most determining factors for how your team develops and what behavior you as an employer are actually encouraging. A well-thought-out reward policy reinforces the desired Cultural DNA of your organization and thereby your chances of business success.

How do you design a reward strategy that serves your desired Cultural DNA?

Your company culture is the sum of all behaviors within your organization. So if you want to consciously steer that culture, you need to critically look at all factors that influence that behavior. One of these is your reward strategy.

People are constantly learning through positive and negative stimuli from their environment. When behavior is rewarded—and that goes far beyond just financial rewards—it is reinforced. And the other way around: when behavior is not recognized or even discouraged, it fades out.

In short: behavior that is rewarded is repeated. Behavior that delivers nothing and has no positive outcome will fade out.

This principle can still be seen in how organizations shape their reward systems. Whether it's about fixed salaries, bonuses, profit sharing, or promotions: the way you reward employees has a direct influence on their motivation, their priorities, and above all, their daily behavior.

A well-thought-out reward strategy does more than just encourage individual achievements. It reinforces exactly that behavior which strengthens the Cultural DNA of your organization. Conversely: a reward policy that does not match the desired culture can seriously hinder the development of that culture.

PART 2

The link between leadership, performance & reward

Reward is a powerful factor influencing behavior: but certainly not the only one that shapes culture. Leadership and team rituals also play a major role in how behavior arises and is secured within the organization.

  • Leadership: the guiding policies and the daily example set by team members in leadership roles
  • Team Rituals: everyday processes tied to team development within the organization, such as: who and how do we hire someone, how do we assess performance, who gets a promotion and who does not?
    All of this greatly impacts how a team culture develops. 

In fact, these three themes – Leadership, Team Rituals, and Reward – are not separate from each other. On the contrary: they are inextricably linked.

It is up to leadership to make clear which behavior is considered desirable: where do we want to head, and what behavior fits that vision? At the same time, there must be a clear and fair picture of the performance of individual team members. Because leadership and performance management are directly connected here.


And that's where the link to reward lies: team members in leadership positions assess performance, and these assessments form the basis for how and why someone is rewarded.

In short: a strong reward strategy starts with clarity about the desired behavior and how performance is assessed

If that clarity is missing, or your reward policy does not connect to your culture, you risk your team being steered in exactly the direction you don't want—and you undermine the credibility of your leadership.

The value of a clear reward strategy

A well-thought-out and clearly communicated reward strategy offers more than just structure in employment conditions. It creates direction, motivates behavior, and makes a concrete contribution to culture development. These are the main advantages:

  • Clarity & motivation: Clarity about expectations and a transparent link between performance and reward ensure involvement, motivation, and the retention of valuable talent.
  • The right incentives: By rewarding what truly contributes to the culture and direction of the organization, you strengthen the behavior that moves you forward.
  • A clear talent proposition: An understandable and explainable reward policy that seamlessly fits the organization's identity strengthens your Employee Value Proposition and attracts the right talent.
  • Grip: A strategic reward policy ensures manageable personnel costs – both financial and secondary – in line with your growth objectives.


Still, in many organizations, the reward policy evolves more organically than strategically. It grows with the organization but often lags behind what the current and future situation actually requires. As a result, there is a lack of cohesion between business strategy, the desired Cultural DNA, and the reward policy.

And breaking through existing agreements and expectations? That's easier said than done.
Still, it is possible to design a reward strategy that fully supports the desired company culture. It starts with one crucial question: what is the Cultural DNA and what behavior do we need to be successful?
From that clear definition, you work step by step towards a reward strategy that reinforces that behavior: thus aligning culture, strategy, and reward.

PART 3

The 3 building blocks of reward strategy

A reward strategy that actually connects with the business strategy and the desired Cultural DNA goes much further than just salary policy. It touches the entire breadth of the employment package. We distinguish three main components:

1. Fixed salary

The foundation of every reward strategy. Still, there are many choices within this fixed component that influence your culture: how do you determine the entry salary? On what grounds does growth take place? And how transparent are you about pay structures? Every choice steers behavior.

2. Non-financial reward (secondary employment benefits)

Think of vacation days, training budget, mobility solutions, flexible working hours, or health programs. These conditions steer behavior less directly, but they do send powerful signals about what you find important as an organization. And so about your cultural identity.

3. Variable financial reward (optional)

From performance bonuses to profit sharing or participation schemes: these forms of reward can, if well-designed, stimulate focus and ownership. They reinforce strategic priorities and can contribute to a culture of result-oriented work and ambition.

Deploying the building blocks

For most organizations, the fixed salary still forms the largest part of the reward. But in fact, the ratio between fixed and variable pay is a fundamental cultural choice.

Organizations that mainly focus on fixed salary often build a culture of stability, collaboration, and long-term commitment. However, aspects such as innovation, ambition, or result-orientation may receive less emphasis as a result.

Variable reward forms, on the other hand, can boost exactly that behavior—if well-designed. They help create focus, increase engagement with company goals, and steer strategic themes. At the same time, there's a real risk: if applied incorrectly, variable rewards can hinder collaboration, encourage short-term thinking, or put intrinsic motivation under pressure.

BUILDING BLOCK 1

Fixed Salary

Besides choosing the ratio between fixed and variable, employers have plenty of flavors to choose from or combine in arranging the fixed salary. Each approach steers behavior—and thus culture—in a different way.

Option 1: Working with fixed job evaluations

For example, according to models like Hay Scales. Salaries are determined based on objective criteria such as knowledge level, problem-solving ability, and responsibilities. This ensures equal pay for comparable jobs and offers structure and predictability. Particularly suitable for larger organizations that value stability and consistency.


Cultural effect: stimulates fairness and clarity, but in practice can feel rigid. Rapid growth or exceptional performance is harder to reward.

Option 2: Working with competency-based pay

This approach rewards employees based on their competencies and deployable skills, instead of their job title or seniority. This fosters agility and stimulates development.

Advantages: increased motivation, better employability, culture of learning and growth.


Disadvantages: complex to implement and less suited for roles with little room for development or fixed tasks

Option 3: Working with a Merit Table

Pay rise is linked to both performance and the employee's position within the pay scale. This prevents employees from rising disproportionately, but visibly rewards good performance.


Cultural effect: strengthens performance orientation within clear frameworks and a balance between fairness and cost control

Option 4: Working with market-based pay

With this approach, salaries are based on external benchmarks and regularly updated to remain market-compliant.


Advantages: competitive strength in the job market, flexibility in pay scales.


Cultural effect: dynamic, performance-oriented, attractive for organizations that want to attract and retain top talent

Mix & Match: what fits your culture?

The right approach is not one size fits all. The choice depends on your cultural values and strategic ambitions. Many organizations combine different models to find a balance between:

  • Structure (via job evaluation)
  • Development (via competency-based pay)
  • Performance orientation (via merit tables)
  • Market competition (via market-based pay)


Thus, organizations that find job evaluation too rigid can choose combinations with a merit table—to make room for individual achievements within objective frameworks. Broad pay bands with competency-based pay stimulate development without employees constantly needing promotion. And companies that focus mainly on competitive strength often opt for a market-driven approach.

BUILDING BLOCK 2

Non-financial reward

Secondary employment benefits, such as pension schemes, learning opportunities, extra vacation days, and 'perks' around mobility, health, and flexibility, do more than just support well-being. If well chosen, they make your cultural values visible and tangible every day.

They form powerful behavioral incentives that encourage the right behavior and reinforce what you as an organization find important. Depending on your cultural archetype, you use them as a strategic steering tool:

Achievement Culture

When speed, achievement, and results orientation are central, the focus is on conditions that contribute to vitality and top performance. Think of extra vacation days linked to achievements or health programs targeting physical and mental fitness.

Customer-Centric Culture

If customer centricity is central, then conditions that offer peace, security, and flexibility are appropriate. Flexible working hours, remote work options, a solid pension plan, and development tracks aimed at customer interaction and empathy emphasize this culture.

Innovation Culture

Organizations that build on innovation benefit from conditions that allow space for creativity and personal growth. A generous individual learning budget, mentoring, time for personal projects, or sabbatical options can help to strengthen and retain innovation capability.

One Team Culture

If collaboration and mutual connectedness are central, collective arrangements contribute to a shared sense of fairness and team spirit. Uniform pension plans, joint health programs, and team-based development moments reinforce mutual synergy.

Greater good culture

With a focus on societal impact, conditions that encourage responsibility and sustainability fit. Think of (paid) volunteering days, sustainable mobility options, or a system where employees together support charities that fit the company's mission.

Secondary employment benefits are thus more than a supplement to the primary wage: they are an opportunity to make culture tangible in practice

By deploying them strategically, you make clear what you as an organization find important and encourage behavior that directly aligns with that.

BUILDING BLOCK 3

Variable financial reward

The third main component of a reward strategy is the variable financial reward. Unlike fixed salary or secondary benefits, this element is optional—but for organizations that use it, it usually has a major influence on employee behavior and the broader Cultural DNA.

Variable reward drives performance, ownership, and focus. But how you use it determines which behavior you actually strengthen. Broadly, there are three main forms, each with its own effect on motivation, collaboration, and long-term vision:

MAIN FORM #1

A clearly shared team goal and corresponding expectations

These bonuses are linked to predetermined personal goals, such as revenue, customer satisfaction, or project results. The objective is clear: to encourage employees to perform to the maximum at the individual level.
Advantages:

  • Increases focus on short-term results
  • Strengthens ownership and personal responsibility
  • Ensures concrete rewards for measurable success

Risks:

  • Can undermine collaboration and team behavior
  • Encourages short-term thinking at the expense of strategic goals
  • May decrease intrinsic motivation if too much emphasis is placed on external reward

Cultural fit:
Fits well with organizations that hold speed and results in high regard (Achievement Culture) or customer-oriented organizations where individual contribution to customer impact counts (Customer-centric Culture).

MAIN FORM #2

A clearly shared team goal and corresponding expectations

These bonuses are linked to predetermined personal goals, such as revenue, customer satisfaction, or project results. The objective is clear: to encourage employees to perform to the maximum at the individual level.
Advantages:

  • Increases focus on short-term results
  • Strengthens ownership and personal responsibility
  • Ensures concrete reward for measurable success

Risks:

  • Can undermine collaboration and team behavior
  • Encourages short-term thinking at the expense of strategic goals
  • May decrease intrinsic motivation if too much emphasis is placed on external reward

Cultural fit:
Fits well with organizations that hold speed and results in high regard (Achievement Culture) or customer-oriented organizations where individual contribution to customer impact counts (Customer-centric Culture).

MAIN FORM #3

Participation schemes

Participation in the form of shares, options, or virtual ownership rights gives employees a stake in the long-term value of the company. It's less focused on immediate performance, and more on shared future perspective.

Advantages:

  • Strengthens long-term thinking and ownership
  • Stimulates innovation, engagement, and loyalty
  • Increases alignment between employee and company growth


Risks:

  • Complicated arrangements can lead to confusion or skewed perceptions
  • Less direct reward for short-term impact
  • May be perceived as unfair if access or valuation is not equal


Cultural fit:
Fits well with organizations that want to foster entrepreneurship, innovation, and risk-taking (Innovation Culture) or want to tie employees to the financial future of the company (Achievement Culture).

Variable reward is therefore not only a financial choice, but also a cultural one

It influences how people behave, where they set their focus, and how they relate to each other and the organization. That's why it's crucial that this form of reward aligns with your strategic direction and your desired Cultural DNA.

WRAPPING UP:

A well-designed reward strategy is not an end point, but a foundation. It forms the behavioral compass of your organization—and therefore a direct building block for your Cultural DNA.
Translating your mission and culture into a suitable combination of fixed salary, secondary benefits, and variable rewards always requires customization. But that's exactly why it's valuable to understand how different cultural archetypes in practice translate into different reward emphases.

Because if you know what behavior you want to strengthen, it also becomes clear how to reward.

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